Refund policy
RIVETING JEWELRY — STORE POLICIES
Paste each one into Shopify: Settings → Policies.
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RETURN AND REFUND POLICY
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14-day returns
If you're not happy with your piece, you can return it within 14 days of delivery for a refund, store credit or an exchange (for example, a different length or gold color).
To be eligible, the item must be unworn, in the same condition you received it, and in its original packaging.
How to start a return
Email us at support@rivetingjewelry.com with your order number and what you'd like to return. We'll reply with return instructions. Items sent back without first contacting us won't be accepted.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.
Damaged or wrong item
Please check your order when it arrives. If it's damaged or not what you ordered, email us within 14 days with a photo and we'll make it right.
Exceptions
Gift add-ons (gift boxes, wrap kits and Meaning Cards) can't be returned on their own.
1-Year Replacement Guarantee
Separate from returns, every piece comes with our 1-Year Replacement Guarantee. Register your piece at rivetingjewelry.com/pages/register, and if it breaks from normal wear within a year of delivery, we'll replace it free. Lost or stolen pieces aren't covered.
Questions? Email support@rivetingjewelry.com.
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SHIPPING POLICY
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Where we ship
We currently ship to addresses in the United States.
Processing time
Orders ship the next business day from the USA. Orders placed on weekends or holidays ship the next business day after.
Shipping options
- Standard (4–7 business days): FREE
- Express (2–3 business days): $4.99
- Fastest (1–2 business days): $24.99
Delivery times are estimates from the day your order ships.
Tracking
You'll get an email with your tracking number as soon as your order ships.
Lost or delayed packages
If your tracking hasn't updated in several days, or your package shows delivered but you can't find it, email support@rivetingjewelry.com with your order number and we'll help.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update it as long as the order hasn't shipped.
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CONTACT INFORMATION
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Riveting Jewelry
Email: support@rivetingjewelry.com
Phone: (323) 776-6648
We reply within one business day.
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TERMS OF SERVICE
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In Settings → Policies, click "Create from template" next to Terms of service. Shopify fills in standard terms for you.